Date of Award

7-25-2017

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Department

School of Business

First Advisor

Dirk Barram

Second Advisor

Jim Foster

Third Advisor

Craig Johnson

Abstract

Job turnover has long plagued the hospitality and tourism industry. The casino segment of this industry is particularly vulnerable to excessive staff turnover due to the face-toface interaction between gamblers and gaming company employees. The relationship between job satisfaction and job turnover has been explored in numerous industries. This research study used correlational research, linear regression, and descriptive statistics to examine the intrinsic, extrinsic, and general factors of job satisfaction and its influence on the intent to leave for all employees and the employees of the security, housekeeping, and beverage departments of a major casino operation. Additionally, the variables of age, gender, education, number of years employed by the casino, shift routinely worked, number of hours worked per week, and the department in which the employees worked were examined to determine their influence on job satisfaction and intent to leave for all casino employees and the employees of the security, housekeeping, and beverage departments. While a high degree of job satisfaction existed for many study respondents, a significant degree of job dissatisfaction existed overall and within those departments. Of the seven variables examined, age, shift, and hours worked were found to be significant negative factors and influenced the intent to leave for study respondents, while gender was a factor in the security, housekeeping, and beverage departments. Ten of the 49 departments examined reported lower scores for all three factors of job satisfaction and a higher score for intent to leave than the mean of all 50 departments. Finally, it was determined that more than one-fifth of the casino respondents suggested their intent to move to another department within the casino operation.

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