Title
The Relationship of Medical Provider Humility, Empathy, and Competency on Patient Satisfaction
Date of Award
4-14-2022
Document Type
Dissertation
Degree Name
Doctor of Psychology (PsyD)
Department
Graduate Department of Clinical Psychology
First Advisor
William Buhrow, Psy.D
Second Advisor
Mary Peterson, Ph.D
Third Advisor
Mark McMinn, Ph.D
Abstract
Previous research has shown that provider humility, empathy, and competency all impact patient satisfaction. However, the research lacks in examining how all three elements, when examined together, impact patient care. This study surveyed patients and providers from two primary care clinics to examine the relationship between provider humility, empathy, and perceived competency and patient satisfaction. The brief HEXACO Inventory humility measure, the Jefferson Scale of Physician Empathy, and a single question to identify providers perceived competence were used in this study. It was hypothesized that providers with the highest levels of all three characteristics (humility, empathy, and perceived competence) would have the highest patient satisfaction scores as well as the highest perceived competence ratings. Overall, our data did not support this hypothesis, due to the limited range of patient satisfactions scores. Therefore, we were unable to find significant results confirming our hypothesis.
Recommended Citation
Burkhard, Stephanie, "The Relationship of Medical Provider Humility, Empathy, and Competency on Patient Satisfaction" (2022). Doctor of Psychology (PsyD). 481.
https://digitalcommons.georgefox.edu/psyd/481