At the June 2014 Association of Christian Librarians Conference, the workshop “Solving the Reference Dilemma” was presented by Mick Williams. This article encapsulates what was presented there verbally and via PowerPoint, as well as some details regarding what has transpired since at Nyack College’s Bailey Library.
"Solving the Reference Dilemma,"
The Christian Librarian: Vol. 58
, Article 5.
Available at: http://digitalcommons.georgefox.edu/tcl/vol58/iss1/5