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Abstract

This literature review examines recent sources that explore ways to optimize the helpfulness of surveys in different information organization management contexts. In the landscape of the scholarly literature on using surveys in information organizations, three significant sub-topics for discussion emerge: strategies for incentivizing participation and completion, using surveys in combination with other assessment measures, and formulating action steps from survey results. These three sub-topics are discussed with a focus on common themes, contradictions, and gaps in existing research.

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