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President's Note


The Association's Board of Directors met in October in Cedarville, Ohio. It was a busy and productive time. We reviewed work that is in progress in the Association office to improve record-keeping and the ability to provide data needed for planning and marketing. A process was begun to periodically survey ACL members on their satisfaction with services and products. Service standards were drafted by which to measure performance of ACL staff, officers, teams, and individual appointees. The surveys will enable us to revise the standards to better reflect members' expectations.